Muna Matar

Selected work

• Jordan Cost of Living Tracker

  2026

  Interactive dashboard tracking retail prices of household staples across Jordan's governorates, showing how subsidy policy and seasonality move prices over a decade.

  Live →Data viz

• Olist process-intelligence dashboard

  2026

  Process-mining dashboard over 95,000 Olist e-commerce orders that pinpoints which fulfilment stage drives late deliveries — and shows review scores falling from 4.29 to 1.71 as orders arrive later.

  GitHub →Live →Next.js · TypeScript · Process mining

• GPT-powered support chatbot & eKYC onboarding

  2022

  Senior Delivery Manager · Product

  Launched a GPT-powered customer-support chatbot and e-concierge, plus digital eKYC onboarding for financial institutions — AI automation applied to frontline support and compliance-heavy onboarding.

  Details

  • Shipped a GPT-powered support chatbot and e-concierge for customer support.
  • Delivered digital onboarding / eKYC for financial institutions in Iraq.
  • Directed cross-functional teams end-to-end for enterprise clients.
  GPT / LLM · AI automation · Fintech

• Aviation passenger mobile app

  2021–24

  Senior Delivery Manager

  Led cross-functional delivery of a passenger mobile app for a national aviation client, improving user satisfaction through personalized, data-driven features.

  Details

  • Led delivery of a passenger mobile app for a national aviation client.
  • Drove personalization and data-driven features with continuous UX improvement.
  • Introduced Scrum and coached the team on agile delivery.
  Product · Mobile · Personalization